Returns & Exchange Policy
At Zaviya, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help make things right.
Return & Exchange Window
We accept returns and exchanges within 7 days of the delivery date. To be eligible, your item must be:
Unused and in its original condition
In the original packaging with all tags attached
Accompanied by the receipt or proof of purchase
Non-Returnable Items
Please note, certain items are non-returnable, including:
Sale or discounted items
Gift cards
Customized or made-to-order pieces
Intimates or personal care items (for hygiene reasons)
How to Initiate a Return or Exchange
Contact Us at zaviya.co@gmail.com or fill out our Contact Form.
Include your order number, reason for return/exchange, and any relevant photos if the item is damaged or incorrect.
Once approved, we’ll share return instructions with the return address.
Ship the item back to us. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Exchanges
Need a different size or color? Let us know in your request, and we’ll do our best to accommodate you based on availability.
Questions?
We’re here to help. Reach out at zaviya.co@gmail.com and our team will get back to you within 24–48 hours.
